Shipping policy

Thank you for purchasing from SOPHIE RUIHA WIRINGI. As a dedicated New Zealand online apparel retailer, we focus on standardized order processing and safe logistics services to ensure all clothing products are well-packaged, fully inspected and delivered to customers safely and efficiently. The following official shipping policy governs all orders placed on our store platform.

1. Order Processing Time

All valid clothing orders will undergo product inspection, sorting and packaging procedures within 1–7 business days after successful order confirmation and payment validation. Weekends and New Zealand statutory holidays are excluded from the order processing cycle, with no operational processing conducted on non-working days.

2. Shipping Rates and Delivery Estimates

Logistics shipping fees for all apparel orders are calculated based on package volume, weight and delivery region. The final shipping cost will be automatically settled and clearly displayed on the order checkout page before payment confirmation. Our store does not provide free shipping, shipping discounts or any logistics preferential benefits.
Our unified standard shipping duration is 15 business days for all orders. All delivery times are estimated values only and cannot be absolutely guaranteed. Actual delivery progress may be affected by logistics carrier scheduling adjustments, customs inspection procedures, extreme weather, regional logistics restrictions and holiday arrangements.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and dispatched from our warehouse system, our official team will send a shipment confirmation email to your registered email address. The email will include exclusive order tracking codes and official logistics inquiry channels for your real-time checking.
Please note that logistics tracking data cannot be updated immediately after delivery. Normally, tracking information will be fully synchronized and available for inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system entry.

4. Incorrect Address Disclaimer

Customers must fill in accurate, complete and valid recipient addresses, contact numbers and recipient information when placing orders. Please double-check all delivery details before completing payment to avoid logistics delivery errors.
SOPHIE RUIHA WIRINGI will not bear any responsibility for package misdelivery, loss or return caused by wrong, incomplete or invalid recipient information provided by customers. If the package is returned due to address problems, the customer shall bear all return fees and additional reshipping costs for secondary delivery.

5. Lost or Damaged Packages

If you find your clothing package is missing, detained or lost during logistics transportation, please contact our customer service team within 3 working days after the expected delivery date, and provide your order number for official verification and investigation.
If the received clothing products have structural damage, fabric tearing, surface stains or damaged outer packaging due to transit extrusion and collision, please initiate a customer service ticket within 24 hours after receiving the goods. You need to provide clear original photos of the package and defective products. Our team will conduct a comprehensive review and actively solve logistics-related problems for you.

6. Apparel Care and Usage Notice

Every clothing product sold in our store is equipped with a professional fabric care label and detailed usage instructions. Customers should follow the standardized guidelines for daily wearing, washing, drying, ironing and storage to protect the fabric texture, color and overall appearance of the garments.
We will not undertake after-sales liability for garment damage, color fading, fabric shrinkage, deformation and aging caused by private modification, improper washing and high-temperature drying, or daily use that does not conform to product care specifications.

7. International Shipping and Customs Notice

For all cross-border international apparel shipments, the customs bureau of the destination country may levy corresponding import tariffs, value-added taxes and commodity inspection fees in accordance with local foreign trade policies and regulatory requirements.
All customs-related expenses are independent of product prices and shipping fees, and all expenses shall be borne solely by the buyer. We do not cover any customs duties and import fees, and customers need to independently comply with local customs clearance rules and complete relevant formalities.

8. Contact Information

If you have any consultation, feedback or questions about our shipping policy, order processing and logistics delivery services, please contact us through the following official channels:
Trade Name: SOPHIE RUIHA WIRINGI
Phone Number: +64 29 652 3222
Email: service@diodezynqx.shop
Physical Address: 7 Algidus Street, Sockburn, Canterbury, Christchurch 8042, New Zealand